If you are a small business owner, you are aware of
how expensive web based tools
can be. Budget restrictions can force you to turn away from solutions that can
help your business grow and be successful online. One important piece of the
puzzle for any business--online or not--is a technical support system.
A complete technical support system includes both a searchable knowledge base and
a trouble ticket system. With these two components, a customer who is having
problems can first search a database of articles which may provide answers to their
questions. If an answer is not found, the customer can open a 'trouble ticket'.
A trouble ticket allows the customer and the tech support staff to keep a
written record of every communication regarding the technical support issue.
The Lady Bug
is the perfect logo for beetleTek, for a variety of reasons:
beetleTek is designed for the 'little guys'--small business owners who
don't want to pay the enormous fees associated with online tech support systems.
beetleTek is a small, easily managed system. You don't pay for more than you
need, because beetleTek is compactly designed.
The lady bug is one of the most beneficial beetles around, eating aphids and other
plant-devouring insects. And so, while we might wish our gardens didn't have any bugs
at all, we gladly accept the lady bug, recognizing that she helps manage all the other bugs.
Unfortunately, small business solutions for online technical support are far and
few between. Sure, there are plenty of systems out there, but at a minimum
of $100 per month they can hardly be considered reasonable for small businesses.
Virtu Software is working to develop a Knowledge Base and Trouble Ticket system for
small businesses. Our system will significantly reduce the cost of maintaining
technical support online. How? It's very simple. The 'big boys' have all spent
hundreds of thousands of dollars developing 'fuzzy logic' algorithms, which allows
the database to 'intelligently' interpret your questions. If your knowledge base
contains 50 thousand articles, this kind of artificial intelligence is crucial in
analyzing your customer's needs. However, if your knowledge base contains only
five hundred articles, paying for high tech solutions is tantamount to flushing good
money down the drain.
So whether you operate a software business, a hardware business, or an engineering
firm, this web based software will be perfect for you. Even if your company or
organization doesn't have a website, that's not a problem; your knowledge base
and trouble ticket system will be hosted on our servers, making us a perfect solution
for your small business development.